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Shipping & Returns

Shipping Information

  • Worldwide Shipping
  • Fast Despatch
  • Wholesale Prices for Trade Customers

UK Mainland Fixed Delivery Charge

Flat rate delivery charge of £9.99 for UK mainland delivery, regardless of weight and size. This is the total cost of delivery, regardless of how many items you order. A signature will be required on receipt. Orders are sent via DPD.

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day (If received before 1pm) or the following working day (if received after 1pm).

 

Delivery Guide

DPD : Delivery is usually 1-2 working days (Tracking Information Available)

UK Highlands and Islands Delivery Charges

A small surcharge of £4.99 is added to orders over 2kg in weight.

 

Delivery Guide

Orders Over 5kg / Over £150 in value

Courier : Delivery is usually 2-3 working days (Tracking Information Available)

Europe Delivery Information

 

Standard Delivery Items

Delivery costs are based on the weight and the delivery country. Estimates are shown on a per product basis for delivery into Europe. Shipping will be calculated during the checkout process, this information is shown before any payment details are entered. A signature may be required on receipt. Orders are sent via AirMail or International Courier (Parcel Force / DHL / UPS)

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day or the following working day.

 

Delivery Guide

All Orders

International Courier : Delivery is usually 4-7 working days (Tracking Information Available)

Worldwide Delivery Information

We are unable to send any items to Australia due to customs restrictions

 

Standard Delivery Items

Delivery costs are based on the weight and the delivery country. Shipping charges will be calculated during the checkout process based on the weight of the items in the shopping cart, this information is shown before any payment details are entered. A signature may be required on receipt. Orders are sent via AirMail or International Courier (Parcel Force / DHL / UPS)

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day or the following working day.

 

Delivery Guide

Orders Under 2kg

AirMail : Delivery is usually 15-21 working days (No Tracking Information Available)

Orders Over 2kg

International Courier : Delivery is usually 5-10 working days (Tracking Information Available)

Returns

  • After receiving your order you have 10 days to return any damaged, unwanted or faulty products.
  • Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
  • All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
  • ManukaWholesale.com will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
  • If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
  • Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.
Despatch and delivery times and methods are provided as a guide only, we will endeavour to despatch your order as quickly as possible

Shipping General Information

  • We make every effort to despatch your goods within 1 working day of receiving cleared funds - 99.9% of orders are sent out the same working day.
  • Orders placed before 1pm Monday - Friday are generally despatched that day. Orders are despatched Monday - Friday 8am - 3pm.
  • If your order contains multiple items we may despatch them from multiple locations.

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